![]() Special actions can be run in the current user context or in system context.Įmbed a Support Button within applications deployed throughout your enterprise, giving your customers direct, streamlined access to remote support sessions. Users can select dark mode settings in the desktop console, letting those who prefer to avoid bright screens and reduce eye strain enjoy the updated colors and icons optimized for this theme.Įlevate the customer client to have administrative rights. Granular configuration of which events trigger alerts in the representative console and upload custom audio files. This new feature is also helpful for organizations that need to comply with ADA (Americans with Disabilities Act) requirements. Now, they will always hear a chat sound when the Representative sends a chat message. Previously, a nudge that shakes the customer’s screen may have been required to get the attention of your end user if they didn’t notice the highlighted chat window. As users begin typing a desired account name, the new search functionality filters and presents matching credentials.įrom within a session, click a button to open your browser to an associated CRM record or help desk ticket.Ĭreate representative console special action shortcuts for tasks specific to your environment, streamlining the effort for your team to complete repetitive tasks.Ĭhat sounds are now always-on for your end users. Users can now search the credential list when injecting credentials into a remote system from within the representative console. Several enhancements were made to the representative console to improve usability, such as remembering the last security provider used for login, remembering column layouts, and showing the last time an endpoint was rebooted. We have also improved support for Unicode characters within a Command shell. Use pre-written scripts from either the Command Shell interface or the Screen Sharing interface, increasing session effectiveness.ĭirectly access the command shell for system diagnostics, network troubleshooting, or low-bandwidth support, without screen sharing.Ĭommand shell settings allow for changing the font, color, and size of the displayed text within the representative console. While viewing the footage, the representative can make video annotations, freezing the frame and allowing the customer to view the camera annotation and take any necessary action while camera sharing. Sharing remote, live camera footage while an issue is taking place provides the representative with an additional way to assist the customer in finding a resolution to their problem. Centrally manage and report on all deployed Support Buttons.ĭuring a support session, an iOS or Android customer can stream live video to the representative from their mobile device using BeyondTrust InSight. As before, Cloud customers can choose to use a custom DNS name for their site, if desired.ĭeploy a Get support button on remote computers and mobile devices. New Cloud customers will now receive a URL when they sign up for BeyondTrust Cloud. The Annotations tool is also available during presentations.Īllow customers to restrict screen sharing to specific applications.īomgar Cloud is now BeyondTrust Cloud. Drawing tools, including a free-form pen and scalable shapes, can aid in training remote users. While screen sharing, use annotation tools to draw on the remote user's screen. This feature has been enhanced to allow chat notifications during the session with the end user when the app is in the background. The Android Support Client has been updated to support view and control on Android-based devices. ![]() The BeyondTrust mobile representative console uses iOS 3D Touch Support capabilities offered by the 6s and 6s Plus devices to start sessions faster and more efficiently. Use advanced troubleshooting tools to interact with remote systems. BeyondTrust supports international character sets. View BeyondTrust applications and interfaces in English, German, Latin American Spanish, EU Spanish, Finnish, EU French, Italian, Dutch, Polish, Brazilian Portuguese, EU Portuguese, Swedish, Turkish, Japanese, Simplified Chinese, Traditional Chinese, and Russian. ![]() Routers, Switches and Devices via SSH/Telnet Laptops, Desktops, Servers, ATMs, Kiosks, POS Systems, Android, Raspberry Pi, etc. ![]() Support systems through the web rep console.Īpple iOS 13.x - 15.x (iPhone, iPad, iPod)Īpple iOS 12.x - 15.x (iPhone, iPad, iPod)Ĭitrix XenApp 6.5 (Windows Server 2008 R2) Remote Support clients for macOS can run natively on Apple silicon without relying on Rosetta 2. Features for Support Representatives Multi-Platform Support Platform BeyondTrust Remote Support 23.2 Available Featuresįor more information on platform support, please see the Features Compatibility guide.
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